TX-San Antonio

Share our pride. Join our mission.

As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission — to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture.

Recently Ranked #1 by Business Week in Customer Service, we are recognized for the superior service we provide to our members, and the exemplary work environment we provide for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.

We are currently seeking a talented Bankruptcy Collection Manager for our San Antonio, TX facility.

As a Bankruptcy Collection Manager for USAA you will manage Recovery Collections member service employees who are dedicated to knowing our members, understanding their individual needs, and providing appropriate solutions. You will develop employees through regular coaching and feedback that leads to improved results; executes process improvements and leads organizational process changes. You will maintain compliance with policies, procedures, and regulations.

Job Duties:


- Selects, develops, and supports employees in fulfillment of our Corporate Mission. Provides coaching and feedback that leads to sound business results. Manages employee performance and facilitates professional development and career progression. Ensures employees understand how the tasks they perform support the Operating State.
-  Proactively identifies opportunities to improve operational effectiveness. Implements and monitors processes and performance standards. Provides feedback for improvements to process and product owners. Removes obstacles and champions change.
-  Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
-  Manages all account loss recovery activity by telephone or writing and/or outside personal contacts. Manages referrals to USAA legal counsel and assignments to external legal counsel and internal recovery.

Minimum Requirements:


-  Bachelor's degree or equivalent experience.
-  2 - 3 years of collection experience.
-  2 years of leadership experience.
-  Proficient in Microsoft Office and applicable systems.

*Qualifications may warrant placement in a different job level.

Preferred:


-  Prefer background in handling and processing bankruptcy accounts (credit card, consumer loan, home equity)
-  Familiarity with bankruptcy laws and FDCPA.
-  College degree and prior mgmt experience preferred.

At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is available for this position.

Qualified applicants must successfully complete a pre-employment background and drug screen.

USAA is an Equal Opportunity/Affirmative Action Employer.


If interested, please apply online at http://track.jobviper.com/ViewJob.asp?i … -1832-8614