|Description : |
Share our pride. Join our mission.
As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission - to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture.
Recently Ranked #2 by Business Week in Customer Service , we are recognized for the superior service we provide to our members, and the exemplary work environment we provide for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.
We are currently seeking a talented Sr. Channel Manager (Retirement Planning) for our San Antonio, TX facility.
PURPOSE OF JOB
Manages channel sales and service facets focused on increasing product acquisition, self-service adoption and exceptional member experience by leveraging business stakeholder partnerships and technical resources. Facilitates cross-functional teams in the development and delivery of exceptional member experiences through management and support of the end-to-end performance of specific channels. Develops strategies for acquisition and servicing by translating business and member needs into multi-channel capabilities.
Works closely with cross-functional stakeholders and applies expert product/domain knowledge to achieve revenue and member satisfaction goals which are accomplished by optimizing product performance across multi-channels to include championing efforts, securing funding, and influencing the budgeting portfolio. Independently, under minimal supervision, performs complex work assignments and problem resolution across systems, processes or channels within budget constraints. Accountable for achieving business product/domain goals. As a key contributor, critical to the achievement of team/organization goals, serves as a mentor and provides guidance to peers and less experienced team in the development and delivery of their work products. Develops business recommendations, presents and communicates findings to various levels of leadership.
- Bachelors degree (or equivalent work experience)
- 6+ years relevant work experience.
- 5+ years relevant Multi-Channel design or systems experience.
- Advanced knowledge of Research Techniques.
- Advanced knowledge of Project Management process.
- Advanced knowledge of Business Case Development.
- Advanced knowledge of CBA development.
- Advanced knowledge of Multi-Channel technology platforms, applications and standards.
- Advanced knowledge of design concepts.
- Currently have or have had a FINRA Series 7, 24 and 63 license
- Do you have 4+ years experience working with Wealth Management or Retirement products
- 3+ years of Business and/or Product Managmenent
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.
Relocation assistance is available for this position.
Qualified applicants must successfully complete a pre-employment background and drug screen.
USAA is an Equal Opportunity/Affirmative Action Employer.
If interested, please apply online at http://track.tmpservice.com/ApplyClick. … -2171-3350