|Description : |
This is a part time position with possibility of becoming fulltime in 2012.
The Customer Service Representative provides administrative support for members of Senior Management as needed and direct accounts receivable support to the Director of Reimbursement. The Customer Service Representative will participate in billing and claims processing and resolution; have regular communication with Delta customers and act as a liaison between Delta and its’ business agencies. This position requires an individual who is professional, customer focused, displays excellence in customer service and promotes respect, care and dignity for all internal and external customers; facilitates a team oriented attitude striving continuously for service excellence.
1. Provides ambulance service billing data entry and patient account follow up.
a. Completes data entry and compliance documentation for patient review studies.
b. Utilizes remote access systems such as the internet to send claims electronically,
e-mail and other external and internal resources to verify insurancecoverage,
eligibility and claim status information.
c. Edits and releases claims for insurance carriers on all patient accounts for insurance
carriers incluiding self-pay for each specific patient account.
2. Greets visitors and staff, provides them with general information or assistance. Deals effectively with a variety of personalities and situations requiring judgement and poise.
3. Provides administrative support to senir management on an as needed basis.
4. Maintains strict confidentiality of all patient information.
5. Performs other duties as instructed or assigned.
|Qualifications : |
[x] Sitting Frequent (4 or more hours per day)
[x] Standing Rare (less than 1 hour per day)
[x] Walking Rare (less than 1 hour per day)
[x] Lifting Occasional up to 20 lbs. with good body mechanics.
[x] Carrying Infrequent (up to 20 lbs.)
[x] Pushing/Pulling Rare (less than 1 hour per day)
[x] Twisting Infrequent (less than 121 twists per day)
[x] Bending Infrequent (less than 121 bends per day)
[x] Squat/Kneel Infrequent (1-3 hours per day)
[x] Endurance Sedentary position
[x] Wrist Position Moderate deviation of wrists
[x] Hand/Wrist Reps Frequent (more than 961 repetitions per day)
[x] Manual Dexterity Frequent fine motor skills
[x] Vision Correction to 20/40 far vision, 20/40 near vision
[x] Hearing Whispered voice at 8 feet
[x] Speech Clear speech required
[x] VDT Usage Frequent (7 or more hours per day)
Generally pleasant work environment. Frequent interruptions, e.g., staff, customers, phones. May be stressful at times, e.g., office assigned deadlines. There may be times when a flexible work schedule will be required.
[ ] Low Temperature Not applicable
[ ] High Temperature Not applicable
[ ] Wetness Not applicable
[ ] Slippery Surfaces Not applicable
[ ] Uneven Surfaces Not applicable
[ ] Confined Spaces Not applicable
[ ] High Locations Not applicable
[ ] Vibration Not applicable
[ ] Noise Not applicable
[ ] Bodily Injuries Not applicable
[x] Printer Toners/Ink Office Equipment
[x] Cleaning Agents Office maintenance
[x] Working with Others Association is frequent, comprises a major portion of the job.
[x] Pace of Work Variable. Sedentary to severe depending upon changing demand.
[x] Role Ambiguity Moderate, expectations are occasionally unclear.
[x] Irregular Hours Severe, frequent excessive hours and/or shift changes
Minimum Requirements for the Position:
[x] High School diploma or general education diploma (GED)
[x] Customer service experience preferably in a medical office environment.
[x] Ability to operate computerized programs, software applications and office equipment proficiently.
[x] Demonstrated skills in proper phone etiquette, English usage, spelling, and punctuation
[ ] Up to 1 year
[ ] 1 year but less than 3 years
[x] 3 years but less than 5 years
Preferred Knowledge / Skills:
[x] Fluent with modern office procedures, filing, scanning and office equipment operations
[x] Ability to communicate with the public and staff courteously, effectively and efficiently
[x] Medical terminology
[x] Knowledge of Microsoft Office software and applications.
[x] Medical billing experience
[x] Familiarity with Sweet Billing Software.
[ ] Other: (specify) ___________________________________
A. Minimum Age Requirements Required Preferred
18 years of age [x] [ ]
B.. Other Skills Required Preferred
Customer Service Skills [x] [ ]
Computer Literacy [x] [ ]
Keyboarding Skills [ x] [ ]
Multi-line Telephone Usage [x] [ ]