|Description : |
Home & Hospice Care of Rhode Island is the 3rd oldest hospice in the nation and the largest and most experienced hospice agency in Rhode Island. We provide quality, compassionate health care to people facing the advanced stages of life-threatening illness.
HHCRI offers a comprehensive scope of medical and psychological services and brings peace, dignity and comfort to patients and their families. We operate the only free-standing hospice inpatient center in the state, the Philip Hulitar Center, in addition to Palliative Care services to physicians and other healthcare providers for managing the pain and care of patients with complex medical conditions.
As we continue to grow our services we are seeking dynamic healthcare professionals to aid in our mission: With deep compassion and skill, we care for people living with serious illness, those who are dying and all who care for them.
As an office-based RN, the Referral Center Nurse ensures a smooth transition for patients being admitted to Home & Hospice Care of Rhode Island. Provides timely, responsive customer focused and customer friendly service to all referral sources, patients, families, staff, students, vendors and visitors. Acts as a liaison for incoming calls to coordinate visits with the Admissions Nurses and Nurse Liaisons.
The Referral Center RN acts a customer service liaison between referral sources, care providers, professional staff, patients and families, insurers, physicians and members of the IDG to ensure the smooth and timely admission of patients. Through phone and internet communications, establishes and maintains a positive relationship with all internal and external customers.
Schedules visits for all inquiry and referral callers within required timeframe. Arranges visits for liaisons and admissions nurses, providing follow up on pending patients and non-admissions. Communicates prospective patient updates to appropriate referral sources.
On a regular basis, communicates with referral sources, DME, pharmacy, and other vendors to process all certifications, orders, and required admission information. Helps resolve referral and admissions scheduling issues and customer complaints through direct communication with the referral sources, admissions team, Help Center & Admissions Manager and other managers.