| Description : | Responsible for handling all service shipping/receiving activity for Smart Cyclers, GeneXperts, thermal calibrators, and service parts or products.
- Process RMA orders for all returns/shipments for Service Operations Department
- Provide return instructions, clearance certificates, authorization forms, etc.
- Ship loaner instruments and follow-up on return of loaners
- Ship replacement instruments, parts or products as directed
- Ship packaging for returns
- Receive all returns in ERP System for all service transactions
- Update customer and instrument installed bases in QAD as directed
- Prepares documentation, maintains records, and coordinates logistics for product shipment
- Communicates within the main Shipping/Receiving area. Schedules and Coordinates both Domestic and
- International freight forwarder transactions
- Ensures freight forwarders are selected based on company objectives for cost and delivery
- Maintains Shipping records, including providing tracking or shipping history information to Service
- Coordinators or customers on request
- Prepare boxes with appropriate labels for shipment as required
- Communicates status of Shipping/Receiving activities to appropriate personnel. May provide training to new hires
- Coordinates the shipping of freight by contacting appropriate freight carriers
- Formally document new or changed procedures. May be required to draft procedure for new processes
- Maintain knowledge of current international import/export regulatory requirements
- Perform decontamination process for all service instruments/modules
- Perform physical cycle count and maintain/update Service inventory in QAD
- Comply with ISO/QSR requirements and maintain effectiveness of the quality management system
If interested, please apply online at http://track.tmpservice.com/ApplyClick. … 3-2171-650 |
| Qualifications : | - High School Diploma or GED
- 2 to 4 years of experience in a shipping and receiving role in a Medical Device Company
- Dependable, organized, customer service-oriented, detail oriented, and possess good teamwork skills
- Possess basic computer and software skills (including keyboard and mouse, MS Office, Database, etc.)
- Good communication skills (both verbal and written) |
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